Frequently Asked Questions
1. How long has Hagerstown Ford been in business?
Hagerstown Ford is a family owned and operated dealership that has served the area for over 20 years, positioned at the crossroads of I-70 and I-81 in Hagerstown, MD. It's part of the Hagerstown Auto Group, which also operates other dealership locations in the region.
2. Does Hagerstown Ford offer employee pricing to the public?
Yes. Hagerstown Ford runs an employee pricing program open to retail customers, advertised on-site as "Employee Pricing, You Pay What We Pay." Pricing includes standard factory and Ford Credit rebates where applicable, and is valid for customers in the Washington DC region, with pricing varying for other regions.
3. Can I order a new Ford that isn't currently in stock at Hagerstown Ford?
Yes. Hagerstown Ford offers dealer-direct custom ordering for models and configurations not currently on the lot. Not every model or feature is available for custom order at all times, since order banks close during model year changeovers and production schedule shifts, so availability depends on timing.
Once a custom order is placed and assigned a VIN, it can be tracked directly through Ford's vehicle order tracking tool. Ford does not charge extra for placing a custom order, and final pricing is negotiated between the customer and the dealership the same as an in-stock purchase.
4. What's the difference between Ford Blue Advantage Gold and Blue certification?
Ford Blue Advantage certified pre-owned vehicles come in three tiers: Gold, EV, and Blue, based on a used vehicle's age and mileage. Gold Certified covers Ford models up to 6 years old with under 80,000 miles, includes a 172-point inspection, a 12-month/12,000-mile comprehensive limited warranty, a 7-year/100,000-mile powertrain limited warranty, and 22,000 FordPass Rewards points. Blue Certified vehicles go through a 139-point inspection, carry a 90-day/4,000-mile comprehensive limited warranty, and include 11,000 FordPass Rewards points.
Both tiers include a 14-day/1,000-mile money-back guarantee and 24/7 Ford Roadside Assistance. See current certified pre-owned inventory for available Gold and Blue certified vehicles.
5. Does Hagerstown Ford sell extended warranties?
Yes, through FordProtect Extended Service Plans, which add coverage beyond a new vehicle's factory warranty or a Ford Blue Advantage certified vehicle's included warranty. FordProtect plans are honored at any Ford or Lincoln dealership in the United States and Canada, since the coverage is backed by Ford Motor Company rather than the individual dealership.
6. Does Hagerstown Ford's body shop work with insurance companies?
Yes. Hagerstown Ford's body shop works directly with insurance companies, including the customer's own, and is staffed by factory-trained, certified technicians handling collision repair for Ford vehicles. The body shop has a separate line from sales, service, and parts: (240) 329-0871.
7. Is Hagerstown Ford hiring?
Hagerstown Ford regularly hires across sales, service, and body shop roles, and lists open positions on its employment page.
8. Can I read reviews from other Hagerstown Ford customers?
Yes. Hagerstown Ford's testimonials page collects customer reviews through DealerRater, and the dealership is also reviewed on Cars.com, Capital One Auto Navigator, and Google.
9. What financing options does Hagerstown Ford offer besides Ford Credit?
Hagerstown Ford's finance team works with multiple banking institutions, financing agencies, and non-traditional private loan companies in addition to Ford Motor Credit, structuring terms individually rather than offering a single fixed package. A credit application can be submitted online before visiting the dealership, and a separate credit estimator tool is available for buyers who want an estimate first.
10. Does Hagerstown Ford have a Quick Lane for fast maintenance?
Yes. Quick Lane at Hagerstown Ford handles fast, no-appointment-necessary maintenance such as oil changes, tire service, and brake work, separate from the main service department's scheduled appointments for larger repairs.
